MOM officers will never ask you to transfer money or disclose bank log-in details over a phone call or email. Find out more on how to transact safely and securely. Call the 24/7 ScamShield Helpline on 1799 if you are unsure if something is a scam.
Log in once every 3 months
You are encouraged to log in at least once every 3 months to ensure there are no irregular transactions. Accounts without activity for 12 months will be terminated.
To get access again, please ask your eService Administrator to add you in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details.
No need to endorse forms using a company stamp
You don’t need to endorse forms using your company stamp. If a form still has the company stamp section, please ignore it.
Only the following persons are eligible to be the Administrator or User:
- A business owner. You must be a Singapore citizen, Singapore permanent resident or hold an EntrePass under this company.
- An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
- A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass issued under this company.
- Outsourced party performing transactions on behalf of their client. The client must submit the authorisation form before applying access for the outsourced party. Examples of eligible outsourced parties are:
An outsourced party has to meet both criteria:
- Is employed by a company or owns a company
- The company’s primary business activity needs to be under any of these Singapore Standard Industrial Classification (SSIC).
| SSIC |
Description |
| 69100 |
Legal Activities |
| 69201 |
Accounting And Auditing Services (Including Taxation Advisory Services) |
| 69202 |
Book-Keeping Services |
| 70201 |
Business And Management Consultancy Services (General) |
| 70204 |
Human Resource Consultancy Services |
| 70209 |
Business And Management Consultancy Services N.E.C |
| 78300 |
Management Of Human Resource Functions |
| 82110 |
Office Administrative Services On A Fee Or Contract Basis (EG Billing And Record Keeping) |
| 82199 |
Other Specialised Office Support Activities N.E.C |
| 96099 |
Other Personal Service Activities N.E.C |
What is the difference between an administrator and a user?Show
The administrator can:
- Grant access to the company’s employees as EP eService users.
- Terminate users’ access if they leave the company or no longer need access.
My only administrator is leaving the company, and I have not found a replacement. What should I do?Show
You should appoint a second administrator before your current one leaves. This can be your employee or an existing eService user. Otherwise, you will not be able to appoint new users or terminate users’ access to the eService.
To appoint a new administrator for your eService account, the current administrator can do so in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details. We seek your understanding that we are unable to shorten the processing time of 1 week for this request.
If you are unable to appoint a new administrator before the current one leaves, you need to
submit a request for appointment once you have found a replacement.
You have to complete both actions below by removing:
- The eService access assigned to the person in Corppass.
- The person’s EP eService account access in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details.
If you know your administrator/user is leaving soon, you can complete both of the above actions in advance.
To access EP eService, ensure both conditions are met:
- You must be an active Corppass Admin or User.
Ensure Employment Pass (EP) eService and myMOM Portal are listed as your assigned eServices. Otherwise, contact your Corppass Admin User or Sub-Admin User to assign the eService to you by completing these steps:
- Log in to Corppass account.
- Go to the e-Service Access tab.
- Choose EP eService as one of your company’s eServices.
- Assign EP eService to the respective EP eService administrators and users.
- You must be an active EP eService Administrator or User.
If you are not an active EP eService Administrator or User, contact your EP eService Administrator to add you by completing these steps:
- Log in to EP eService.
- Scroll down the 'Work passes' page and click on the "Go to Quick Menu" button.
- At the menu page, select "Manage user access/contact details" from the "Action" drop-down list.
Your request will be processed within 1 week.
If you have only 1 EP eService Administrator and the person has already left the company, you must submit a request to change administrator immediately.
You can use the following web browsers:
- Chrome version 81 or higher (recommended)
- Firefox version 75 or higher
- Safari version 13.1 or higher
- Edge version 81 or higher
| You are an |
You can |
| Appointed administrator or user |
- Apply for a pass (all pass types, except Work Permit)
- Appeal for a pass
- Issue, cancel or withdraw a pass
- Renew a pass
- Request a card replacement
- Request to extend in-principle approval validity
- View a pass holder’s profile
- View an organisation's profile, including quota information
- View the details of a transaction
- View payment records
|
| Individual pass holder |
- Update passport details
- Update contact details
|
You may refer to our user guide on how to use the features below.
List of new features
- Access pass holder’s profile
- Access organisation’s profile
- Appeal for an EP or S Pass
- Appeal for Training Employment Pass (TEP), Dependant’s Pass (DP) or Long-Term Visit Pass (LTVP)
- Apply for a TEP
- Cancel an in-principle approval (IPA)
- Check the status of submitted application/renewal/appeal
- Extend IPA validity
- Request a card replacement
- Request renewal of a DP or LTVP
- Request renewal of a Letter of Consent
- Update travel document details
- Update contact details
- View payment records
- Withdraw a transaction
| Transaction |
What to do |
| Update a pass holder’s salary details |
You may request to update the salary details of pass holders. |
| Appeal a rejected application for a Letter of Consent |
You will need to submit a new application or renewal request. |
| Issue or cancel a Personalised Employment Pass (PEP) or EntrePass |
You may refer to the relevant page for more details.
|
| Request for a replacement card for an EntrePass, PEP, Dependant's Pass, or Long-Term Visit Pass holder |
- [For pass holders with employers] You can ask their employers to submit the request in EP eService on their behalf.
- [For pass holders without employers] You can appoint an employment agent to submit the request in EP eService on their behalf.
Alternatively, the pass holders can make an appointment to have their passes replaced at our Employment Pass Services Centre (EPSC).
|
| Check an EP holder’s card delivery details |
The pass holder can ask their employer or appoint an employment agent to check on their behalf. |
You can pay with:
- GIRO
- Visa
- Mastercard
- Amex
The peak periods for EP eService transactions are:
- Daily from 10am to 12pm, and 2pm to 4pm.
- Mondays and days just before or after a public holiday.
You may experience slower speeds during these periods. Avoid them if you can.