Only the following persons are eligible to be the administrator or user:
- A business owner. You must be a Singapore citizen, Singapore permanent resident or hold an EntrePass under this company.
- An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
- A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass issued under this company.
- Outsourced party performing transactions on behalf of their client. The client must submit the authorisation form before applying access for the outsourced party. Examples of eligible outsourced parties are:
An outsourced party has to meet both criteria:
- Is employed by a company or owns a company
- The company’s primary business activity needs to be under any of these Singapore Standard Industrial Classification (SSIC).
| SSIC |
Description |
| 69100 |
Legal Activities |
| 69201 |
Accounting And Auditing Services (Including Taxation Advisory Services) |
| 69202 |
Book-Keeping Services |
| 70201 |
Business And Management Consultancy Services (General) |
| 70204 |
Human Resource Consultancy Services |
| 70209 |
Business And Management Consultancy Services N.E.C |
| 78300 |
Management Of Human Resource Functions |
| 82110 |
Office Administrative Services On A Fee Or Contract Basis (EG Billing And Record Keeping) |
| 82199 |
Other Specialised Office Support Activities N.E.C |
| 96099 |
Other Personal Service Activities N.E.C |
You should appoint a second administrator before your current one leaves. This can be your employee or an existing eService user. Otherwise, you will not be able to appoint new users or terminate users’ access to the eService.
To appoint a new administrator for your eService account, the current administrator can do so in WP Online > Manage User Account. We seek your understanding that we are unable to shorten the processing time of 1 week for this request.
If you are unable to appoint a new administrator before the current one leaves, you need to
submit a request for appointment once you have found a replacement.
You have to complete both actions below by removing:
- The eService access assigned to the person in Corppass.
- The person’s WP Online account access in WP Online > Manage User Account.
If you know your administrator/user is leaving soon, you can complete both of the above actions in advance.
To access WP Online, ensure both conditions are met:
- You must be an active Corppass Admin or User.
Ensure Work Permit Online (WPOL) and Work Pass Account Registration (WPAR) are listed as your assigned eServices. Otherwise, contact your Corppass Admin User or Sub-Admin User to assign the eService to you by completing these steps:
- Log in to Corppass account.
- Go to the e-Service Access tab.
- Choose Work Permit Online (WPOL) as one of your company’s eServices.
- Assign Work Permit Online (WPOL) to the respective WP Online administrators and users.
- You must be an active WP Online Administrator or User.
If you are not an active WP Online Administrator or User, contact your WP Online Administrator to add you through ‘Manage User Account’ in WP Online. If you only have 1 WP Online Administrator and the person has already left the company, you must submit a request to change administrator immediately.
Don’t have a WP Online account? Register online.
You can use the following web browsers:
- Firefox version 24 or higher
- Chrome version 30 or higher
- Safari version 7 or higher
For details on technical requirements, read the recommended PC configuration and technical guidelines.
You can use WP Online to perform the following transactions for workers employed by businesses:
- Issue a Work Permit
- Renew a Work Permit
- Cancel a Work Permit
- Reinstate a Work Permit
- Replace a Work Permit card
Note:
- To apply for a Work Permit, log in to the new eService.
- To perform Work Permit transactions for helpers, please use our FDW eService instead.
- Resident and common contractors in the ship-building or ship-repairing industry cannot apply for or get a Work Permit issued. They must approach their shipyard for these transactions.