- You can only apply for a Work Permit using the new Work Permit eService through myMOM Portal. You will no longer be able to apply using WP Online.
- Please access WP Online using a desktop or laptop, instead of a mobile phone or tablet. Mobile browsers are not supported.
- After you have logged in to WP Online, avoid performing any of the following actions on your browser to prevent from being logged out:
- Using the ‘Back’ or ‘Forward’ button
- Refreshing the WP Online page
- Opening multiple tabs of WP Online
- Closing the browser while a document upload or payment is in progress
Log in once every 3 months
You are encouraged to log in at least once every 3 months to ensure there are no irregular transactions. Accounts without activity for 12 months will be terminated.
You must register for a WP Online account and add Work Permit Online (WPOL) and Work Pass Account Registration (WPAR) eServices for your Corppass users before you can log in.
No need to endorse forms using a company stamp
You don’t need to endorse forms using your company stamp. If the form still has the company stamp section, please ignore it.
eService operating hours
| Transactions | Availability |
| Enquire and Cancel |
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| Renew and Issue |
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| Remaining services |
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Who is eligible to be a WP Online administrator or user?Show
Only the following persons are eligible to be the administrator or user:
- A business owner. You must be a Singapore citizen, Singapore permanent resident or hold an EntrePass under this company.
- An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
- A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass issued under this company.
- Outsourced party performing transactions on behalf of their client. The client must submit the authorisation form before applying access for the outsourced party. Examples of eligible outsourced parties are:
- Employees of HR consultancy services
- Employees of secretariat firms
- Freelance consultants. You must first register your business with the Accounting and Corporate Regulatory Authority (ACRA)
- Is employed by a company or owns a company
- The company’s primary business activity needs to be under any of these Singapore Standard Industrial Classification (SSIC).
SSIC Description 69100 Legal Activities 69201 Accounting And Auditing Services (Including Taxation Advisory Services) 69202 Book-Keeping Services 70201 Business And Management Consultancy Services (General) 70204 Human Resource Consultancy Services 70209 Business And Management Consultancy Services N.E.C 78300 Management Of Human Resource Functions 82110 Office Administrative Services On A Fee Or Contract Basis (EG Billing And Record Keeping) 82199 Other Specialised Office Support Activities N.E.C 96099 Other Personal Service Activities N.E.C
What is the difference between an administrator and a user?Show
- Grant access to the company’s employees as WP Online users.
- Terminate users’ access if they leave the company or no longer need access.
My only administrator is leaving the company, and I have not found a replacement. What should I do?Show
You should appoint a second administrator before your current one leaves. This can be your employee or an existing eService user. Otherwise, you will not be able to appoint new users or terminate users’ access to the eService.
To appoint a new administrator for your eService account, the current administrator can do so in WP Online > Manage User Account. We seek your understanding that we are unable to shorten the processing time of 1 week for this request.
What should I do after my administrator/user has left the company or no longer requires access to WP Online account?Show
- The eService access assigned to the person in Corppass.
- The person’s WP Online account access in WP Online > Manage User Account.
Check if you can access WP OnlineShow
To access WP Online, ensure both conditions are met:
- You must be an active Corppass Admin or User.
Ensure Work Permit Online (WPOL) and Work Pass Account Registration (WPAR) are listed as your assigned eServices. Otherwise, contact your Corppass Admin User or Sub-Admin User to assign the eService to you by completing these steps:
- Log in to Corppass account.
- Go to the e-Service Access tab.
- Choose Work Permit Online (WPOL) as one of your company’s eServices.
- Assign Work Permit Online (WPOL) to the respective WP Online administrators and users.
- You must be an active WP Online Administrator or User.
If you are not an active WP Online Administrator or User, contact your WP Online Administrator to add you through ‘Manage User Account’ in WP Online. If you only have 1 WP Online Administrator and the person has already left the company, you must submit a request to change administrator immediately.
Don’t have a WP Online account? Register online.
What are the browser requirements?Show
You can use the following web browsers:
- Firefox version 24 or higher
- Chrome version 30 or higher
- Safari version 7 or higher
For details on technical requirements, read the recommended PC configuration and technical guidelines.
What transactions can I do in WP Online?Show
You can use WP Online to perform the following transactions for workers employed by businesses:
- Issue a Work Permit
- Renew a Work Permit
- Cancel a Work Permit
- Reinstate a Work Permit
- Replace a Work Permit card
Note:
- To apply for a Work Permit, log in to the new eService.
- To perform Work Permit transactions for helpers, please use our FDW eService instead.
- Resident and common contractors in the ship-building or ship-repairing industry cannot apply for or get a Work Permit issued. They must approach their shipyard for these transactions.
What payment methods can I use to pay for work pass administrative fees?Show
You can pay with:
- GIRO
- Visa
- Mastercard
- Internet Direct Debit