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How do I get a refund if I paid extra levy?

You can get a refund by following these steps:

  1. Log in to check if you have excess levy ('CR') in your total outstanding amount, under account summary.
  2. If there is 'CR' indicated in your outstanding amount, you can apply for levy refund within the same eService within 1 year from the date that the ‘CR’ was credited into your levy account.

You may not have ‘CR’ in your outstanding amount because:

  • The excess levy you had may have been used to offset your past bills.
  • You have not applied for levy waiver.

If you do not have ‘CR’ in your account balance, you will not be able to apply for levy refund.

You will receive the outcome by email within 12 working days. It may take longer if additional information is required. You can also check the application status.