If your GIRO deduction was unsuccessful, it means that your bank did not allow us to make the deduction for levy payment. As a result, you are charged a late payment penalty, and you will need to:
- Pay your outstanding levy immediately using PayNow QR.
- Contact your bank to find out the reason for the unsuccessful GIRO deduction. (The bank does not allow us to do this on your behalf.)
- Fix the problem immediately to avoid further unsuccessful GIRO deductions and incurring further late payment penalties.
Common reasons for unsuccessful GIRO deductions and how to avoid them
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Reason
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You should
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You have insufficient funds in your bank account.
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Maintain sufficient funds in your bank account by 6pm, one working day before the GIRO deduction date.
Tip: Check with your bank if the unsuccessful GIRO deduction was due to insufficient funds.
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Your GIRO deduction limit is set too low.
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Check your monthly levy bill to ensure that your outstanding amount due does not exceed the deduction limit set.
You can also consider setting a higher limit above what is required for your monthly payment. This is in case of unforeseen increases such as changes in levy rates or penalty charges incurred.
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You set an end date for your GIRO arrangement.
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Avoid setting an end or expiry date for your GIRO arrangement.
If you indicate an end date but later need to use the GIRO arrangement beyond this date, you cannot amend it. You will need to reapply.
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