Log in once every 3 months
You are encouraged to log in at least once every 3 months to ensure there are no irregular transactions. Accounts without activity for 12 months will be terminated.
To get access again, please ask your eService Administrator to add you in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details.
You must register for an EP eService account and add Employment Pass (EP) eService and myMOM Portal eService for your Corppass users before they can log in.
No need to endorse forms using a company stamp
You don’t need to endorse forms using your company stamp. If a form still has the company stamp section, please ignore it.
Who is eligible to be an EP eService Administrator or User?Show
Only the following persons are eligible to be the Administrator or User:
- A business owner. You must be a Singapore citizen, Singapore permanent resident or hold an EntrePass under this company.
- An employee of a registered business. You must be a Singapore citizen or Singapore permanent resident.
- A foreign employee of a registered business. You must hold an Employment Pass, Personalised Employment Pass (PEP), or S Pass issued under this company.
- Outsourced party performing transactions on behalf of their client. The client must submit the authorisation form before applying access for the outsourced party. Examples of eligible outsourced parties are:
- Employees of HR consultancy services
- Employees of secretariat firms
- Freelance consultants. You must first register your business with the Accounting and Corporate Regulatory Authority (ACRA)
An outsourced party has to meet both criteria:
- Is employed by a company or owns a company
- The company’s primary business activity needs to be under any of these Singapore Standard Industrial Classification (SSIC).
SSIC Description 69100 Legal Activities 69201 Accounting And Auditing Services (Including Taxation Advisory Services) 69202 Book-Keeping Services 70201 Business And Management Consultancy Services (General) 70204 Human Resource Consultancy Services 70209 Business And Management Consultancy Services N.E.C 78300 Management Of Human Resource Functions 82110 Office Administrative Services On A Fee Or Contract Basis (EG Billing And Record Keeping) 82199 Other Specialised Office Support Activities N.E.C 96099 Other Personal Service Activities N.E.C
What is the difference between an administrator and a user?Show
The administrator can:
- Grant access to the company’s employees as EP eService users.
- Terminate users’ access if they leave the company or no longer need access.
My only administrator is leaving the company, and I have not found a replacement. What should I do?Show
You should appoint a second administrator before your current one leaves. This can be your employee or an existing eService user. Otherwise, you will not be able to appoint new users or terminate users’ access to the eService.
To appoint a new administrator for your eService account, the current administrator can do so in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details. We seek your understanding that we are unable to shorten the processing time of 1 week for this request.
If you are unable to appoint a new administrator before the current one leaves, you need to submit a request for appointment once you have found a replacement.
What should I do after my administrator/user has left the company or no longer requires access to EP eService account?Show
You have to complete both actions below by removing:
- The eService access assigned to the person in Corppass.
- The person’s EP eService account access in myMOM Portal > Work Passes > Quick Menu > Manage user access/contact details.
If you know your administrator/user is leaving soon, you can complete both of the above actions in advance.
Check if you can access EP eServiceShow
To access EP eService, ensure both conditions are met:
- You must be an active Corppass Admin or User.
Ensure Employment Pass (EP) eService and myMOM Portal are listed as your assigned eServices. Otherwise, contact your Corppass Admin User or Sub-Admin User to assign the eService to you by completing these steps:
- Log in to Corppass account.
- Go to the e-Service Access tab.
- Choose EP eService as one of your company’s eServices.
- Assign EP eService to the respective EP eService administrators and users.
- You must be an active EP eService Administrator or User.
If you are not an active EP eService Administrator or User, contact your EP eService Administrator to add you by completing these steps:
- Log in to EP eService.
- Scroll down the 'Work passes' page and click on the "Go to Quick Menu" button.
- At the menu page, select "Manage user access/contact details" from the "Action" drop-down list.
Your request will be processed within 1 week.
If you have only 1 EP eService Administrator and the person has already left the company, you must submit a request to change administrator immediately.
Register for an EP eService account if you do not have one.
What are the browser requirements?Show
You can use the following web browsers:
- Chrome version 81 or higher (recommended)
- Firefox version 75 or higher
- Safari version 13.1 or higher
- Edge version 81 or higher
What transactions can I do in EP eService?Show
| You are an | You can |
| Appointed administrator or user |
|
| Individual pass holder |
|
How do I use the new features in EP eService?Show
You may refer to our user guide on how to use the features below.
List of new features
- Access pass holder’s profile
- Access organisation’s profile
- Appeal for an EP or S Pass
- Appeal for Training Employment Pass (TEP), Dependant’s Pass (DP) or Long-Term Visit Pass (LTVP)
- Apply for a TEP
- Cancel an in-principle approval (IPA)
- Check the status of submitted application/renewal/appeal
- Extend IPA validity
- Request a card replacement
- Request renewal of a DP or LTVP
- Request renewal of a Letter of Consent
- Update travel document details
- Update contact details
- View payment records
- Withdraw a transaction
Some transactions in EP Online cannot be done through the new EP eService. What should I do?Show
| Transaction | What to do |
| Update a pass holder’s salary details | You may request to update the salary details of pass holders. |
| Appeal a rejected application for a Letter of Consent | You will need to submit a new application or renewal request. |
| Issue or cancel a Personalised Employment Pass (PEP) or EntrePass |
You may refer to the relevant page for more details. |
| Request for a replacement card for an EntrePass, PEP, Dependant's Pass, or Long-Term Visit Pass holder |
Alternatively, the pass holders can make an appointment to have their passes replaced at our Employment Pass Services Centre (EPSC). |
| Check an EP holder’s card delivery details | The pass holder can ask their employer or appoint an employment agent to check on their behalf. |
What payment methods can I use to pay for work pass administrative fees?Show
You can pay with:
- GIRO
- Visa
- Mastercard
- Amex
When are the peak periods for EP eService?Show
The peak periods for EP eService transactions are:
- Daily from 10am to 12pm, and 2pm to 4pm.
- Mondays and days just before or after a public holiday.
You may experience slower speeds during these periods. Avoid them if you can.
Last updated: 7 January 2025