What are the changes to the Terms and Conditions of our work pass eServices from 1 April 2022?Show
To help users better understand their obligations when using our work pass eServices, we have made the following changes:
- We have simplified the Terms and Conditions and grouped the related clauses together.
- As organisations and pass holders use the eServices for different purposes, we have defined their respective roles and responsibilities more clearly.
- Standardised the use of terms (e.g. ‘EP Online’, ‘WP Online’ and ‘myMOM Portal’ are now defined as ‘eServices’).
For more information, please refer to the updated T&Cs. The current T&Cs will apply before 1 April 2022.
You will need a Singpass to use this service. If you don't have a Singpass, you can register for one.
Note:
If you are not the owner of the Singpass, you are not allowed to log in to the eService to perform Work Permit transactions.
A family member can apply to act on behalf of the MDW employer.
After approval, they can use the FDW eService to:
- Carry out levy transactions including:
- Check and pay levy
- Apply for GIRO to pay levy
- Apply for waivers and refunds
- Pay levy penalties
- Extend a pass validity (short-term)
- Renew a pass
Employers can continue to carry out these transactions on their own, or appoint the sponsor or family member to act on their behalf.
If you are a registered WP Online user, you will be able to access this eService automatically.
Otherwise, sign up for a WP Online account to access our eService.
Before proceeding, the employment agents must be appointed as an administrator or user of your agency’s WP Online account.
Your Corppass admin user or sub-admin user must:
- Visit the Corppass portal and click the "Log in with Singpass" button.
- Go to the e-Service Access tab.
- Choose Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your agency’s eServices.
- Assign Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies eServices to your employment agents.
If you have any queries on Corppass, visit the Corppass portal or check with your Corppass admin.
I have a Singpass account and have been authorised by my Corppass admin. Why can't I log in to the eService?Show
It is likely that you are not an existing WP Online administrator or user. You need to sign up for a WP Online account.
Not all Corppass users are granted access to this eService. We perform additional checks on the administrators and users to ensure that only eligible persons can perform work pass transactions.
Before checking, you must ensure that:
- You are an active Corppass admin or user.
- You’ve been authorised in Corppass to access WP Online.
To check:
- Log in to your Corppass account.
- Go to assigned eServices tab. You should see Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies as your assigned eServices.
If Check and pay levy, and Work Permit transactions for domestic helpers and confinement nannies are not listed as your assigned eServices, please ask your Corppass admin user or sub-admin user to assign the eServices to you.
You can use the following web browsers:
- Chrome version 65 or higher (recommended)
- Firefox version 58 or higher
- Safari version 8 or higher
You must have JavaScript enabled in your browser.
| You can |
It takes about |
| Apply for a Work Permit |
10 minutes |
| Ask for a Work Permit to be issued |
3 minutes |
| Cancel a Work Permit |
2 minutes |
| Extend an IPA |
2 minutes |
| Get a short Work Permit extension |
2 minutes |
| Reinstate a Work Permit |
2 minutes |
| Renew a Work Permit |
5 minutes |
| Re-print your helper’s 6ME notification letter and check her 6ME status |
1 minute |
You can pay with:
- Visa
- Mastercard
- PayNow
- GIRO (only for EAs)
After submitting a work pass transaction request online, you'll be prompted to select a payment mode for the administrative fee or overstaying fine. To use PayNow:
- Select "PayNow" as your payment mode. A PayNow QR code will be generated.
- You may either:
- Scan the QR code using your mobile banking app; or
- Save and upload QR code from your device.
- Complete the payment before the QR code expires
Upon successful payment, you'll be directed to an acknowledgement page.
Please ensure that you complete the payment before the QR code expires.
The QR code will become invalid and you will need to wait for 30 minutes before you can generate a new QR code to attempt another payment.
No, the payment amount is fixed and cannot be edited. This ensures accurate processing of your payment for the required fees or fines.
If payment is successful, you will receive a confirmation.
If payment has failed, you will see a notification which will prompt you to try again.
MOM does not refund admin fees.
Admin fees are used to recover the cost of providing services to you, e.g. processing work pass applications.
However, if multiple payments were made due to MOM's error, we will give a refund for the extra payments.
Payment of admin fees using GIRO is only for Employment Agencies.
To set up GIRO payment for admin fees:
- Print the GIRO form.
- Complete Part 1 of the form.
- Post the original completed form to:
E-Payment & Admin Fee Management
Work Pass Division
Ministry of Manpower
18 Havelock Road
Singapore 059764
You will receive the outcome by post. It may take 4 weeks or more, depending on your bank. While GIRO payment is being set up, you need to pay your fees using available methods.
Once GIRO payment is set up, deductions will take place on the 17th of the following month (or the next working day if the 17th falls on a weekend or public holiday). Make sure you have enough funds for the GIRO deduction.
To qualify for levy concession, you need to have the eligible person needing care listed as your household member.
If you did not indicate the eligible person as a household member in your Work Permit application, you need to add them by logging in to FDW eService > Menu > Account > Edit my profile > Household details.
Read the step-by-step guide.