Written Answer to PQ on Regulation of EAs for influencing MDW views against employer

NOTICE PAPER NO. 2720 OF 2024 FOR SITTING ON 7 MAY 2024
QUESTION NO. 5737 FOR WRITTEN ANSWER

MP: Mr Christopher de Souza

To ask the Minister for Manpower how does the Ministry regulate employment agencies of migrant domestic workers (MDWs) to ensure that these agencies do not unduly influence a MDW's views against an employer.

Answer:

1.The Ministry of Manpower (MOM) imposes guidelines on employment agencies (EAs) that place migrant domestic workers (MDWs), to ensure that they are professional in their dealings with their clients, both the employers and the MDWs. These guidelines specify that EAs should render conscientious service to their clients; act with honesty and integrity; and promote the interests of their clients. For instance, EAs should not mislead or provide inaccurate information to their clients or apply undue pressure on their clients. The guidelines are issued to every MDW-placing EA and made available on MOM’s website.

2.MOM will investigate all cases where an EA has failed to observe the guidelines and acted unprofessionally to the detriment of its clients’ interest. EAs found to have breached these guidelines will be issued with demerit points, which may result in the eventual suspension or revocation of the EA licence.