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Commencement of Platform Workers Act from 1 January 2025

1.          From 1 January 2025, Platform Workers will be better protected in three areas under the Platform Workers Act – housing and retirement adequacy through Central Provident Fund (CPF) contributions, financial compensation if they get injured while working, and a legal framework for representation.

 

2.          Platform Operators must notify the Ministry of Manpower (MOM) of their status as a Platform Operator through an online form on MOM’s website. Companies can use a self-assessment checklist that is available on MOM’s website to assess if they are Platform Operators before notifying MOM. Companies that notified MOM before 1 January 2025 will not need to notify MOM again. A list of Platform Operators will be made available on MOM’s website.  

 

A. Update on number of Platform Workers who have opted in to increased CPF contributions

  • The increased CPF contributions will be mandatory for Platform Workers born on or after 1 January 1995. Younger Platform Workers have a greater need for CPF contributions because of housing needs and can benefit more from the compounding interest given their longer runway for accumulation.
  • Since 1 November 2024, Platform Workers born before 1 January 1995 can start to opt in to increased CPF contributions via the CPF website (cpf.gov.sg/pwoptinform). As of December 2024, more than 8,000 Platform Workers have opted in to increased CPF contributions.
  • MOM has been working closely with the National Trades Union Congress to encourage Platform Workers to opt in early for a longer runway to benefit from compounding interest and boost their CPF savings, which can be used for housing and retirement needs. Lower-income Platform Workers who opt in to increased CPF contributions can receive the enhanced Platform Workers CPF Transition Support, to offset 100% of their share of increase in CPF Ordinary and Special Account contributions in 2025.
  • There is no deadline to opt in and the decision to opt in cannot be reversed.
  • Older Platform Workers who do not opt in will continue to be required to make CPF MediSave contributions, and will not receive the Platform Operator’s share of CPF contributions. Platform Operators will deduct the CPF contributions from Platform Workers’ earnings and transmit them to CPF Board monthly for all Platform Workers, including the MediSave contributions for those who do not opt in.

B. Platform Workers are eligible for Work Injury Compensation (WIC) if injured at work

  • Platform Operators must provide their Platform Workers with WIC insurance at the same level of coverage as employees under the Work Injury Compensation Act.
  • Platform Workers who are injured while performing pick up or delivery tasks can inform their Platform Operators of the incident to make a WIC claim.
  • The Approved Code of Practice (ACOP) for Platform Services that MOM and the Workplace Safety and Health Council are working with the industry on, will provide Platform Operators and Platform Workers with practical guidance to fulfil their duties under the Workplace Safety and Health Act. The ACOP will account for the unique features of platform work to address risks faced by delivery and ride-hail Platform Workers, such as in areas including fatigue management and management of excessive loads.