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Disputing a work injury claim

You, your employer or their insurer can dispute a work injury claim within 14 days of the notice of assessment. 

At a glance

When to file a dispute Within 14 days from the date of the notice of assessment (NOA) or notice of computation (NOC).
Who can file a dispute Employee, employer or insurer.
How long it takes Within 2 to 4 months for most cases. It may take longer for disputes that need to be heard before the Assistant Commissioner (Work Injury Compensation).
Related eService Management of Work Injury Compensation (WIC) Claims

Types of disputes

There are two main types of disputes you can file in a work injury claim:

  • Objection to a permanent incapacity assessment.
  • Other objections e.g. whether an injury was work-related.

Objection to a permanent incapacity assessment

When you, your employer or the insurer objects to the % permanent incapacity assessment given by the hospital or clinic.

What to expect:

  • Your injuries will be re-assessed by a panel appointed by the Work Injury Compensation Medical Board. The panel will comprise two senior consultants from restructured hospitals.
  • The objecting party will have to pay the Medical Board fee and the costs of any tests required by the board. If the fee is not paid in time, the objection may be struck off. Please contact the hospital directly if you wish to enquire on the Medical Board fee and the mode of payment.

The Medical Board’s permanent incapacity assessment is final.

Other objections

Other objections can include:

  • Whether the injury or disease is work-related.
  • Whether the average monthly earnings (AME) indicated in the NOA or NOC is correct.

What to expect:

  • MOM will hold a pre-hearing conference.
  • Whoever is objecting will have to provide supporting documents and evidence.
  • If the objection can’t be substantiated, it may be struck off.
  • If the dispute can’t be resolved at the conference, the case will be referred for hearing.

File an objection

To file an objection, the claimant, employer, or insurer is required to submit the objection notice online at Management of Work Injury Compensation (WIC) Claims.

If parties encounter difficulties in filing their objection online, they can fill in the objection form which is available from the party processing the claim, which could be the insurer or MOM, and mail it to MOM Services Centre at 1500 Bendemeer Road, Singapore 339946.

Resolution

Once the dispute is resolved, MOM will issue a Certificate of Order to all parties: you (employee), employer and insurer. They have 21 days to pay the compensation.

The majority of disputes are resolved within 2 to 4 months. Disputes that need to be heard before the Assistant Commissioner (Work Injury Compensation) will take more time.

Failure to pay compensation is an offence, carrying a fine of up to $15,000 or jail up to 12 months, or both (for the first offence).