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With almost three decades of experience in the employment agency industry, Ms. K Jayaprema has accumulated a wealth of knowledge that includes the practical management of MDWs, MOM regulations and a lot more. Let her share valuable insights that can help you.
A mobile phone is the personal property of your migrant domestic worker (MDW) and she should have access to it.
It is also deeply important for another reason. It is her source of connection to her loved ones back home.
Just imagine what it would be like if someone took your phone away from you. You’d lose your connection to those who matter most. You’d also lose the ability to carry out important online transactions and more, wouldn’t it? Well, this applies to your helper too.
Given how important phones are, you shouldn't underestimate how isolating it can feel for your MDW to have hers taken away.
Talk to her about safety and phone use
At the same time, there needs to be some reasonable guidelines around phone usage to ensure your MDW can focus and complete her work on time.
Safety must be the top priority. Certain tasks require full concentration to avoid accidents, such as:
- cooking
- cleaning
- caring for children or elderly folks
- giving medicine
Explain to her that using the phone in such instances can endanger not just your family, but herself too. In fact, using the phone can be dangerous even when she’s outside the home – for instance, when she’s crossing the road.
Let her know that these rules aren't about controlling her but exist for her safety.
Schedule phone use
Work out a feasible schedule for her to call home and catch up with family and friends, and note that these people may live in different time zones. Also keep in mind that the people she wants to call might not follow a daily routine like yours, and she might ask to call at unexpected times.
Having a clear schedule ensures that both you and your MDW are comfortable with the arrangement and avoids any misunderstandings arising from her use of her phone.
However, you must also understand that despite the schedule, unexpected situations may arise when she may need to make a quick call outside of scheduled times.
Over time, you can settle into a schedule that works for both of you.
Speak to her about excessive phone use
It's also wise to advise your MDW against excessive phone use, especially addictive social media habits. For instance, using the phone late into night can affect her sleep and health. Inadequate sleep may jeopardise her safety at work.
Consider setting reasonable house rules like having her turn off her phone during working hours (unless she is expecting an urgent call) or past bedtime.
Remind her about privacy
Let your MDW know that she should never share photos, videos or personal information about you, your family members and home without permission. And for her own safety, she shouldn't post anything that could potentially be misused by others, which includes sensitive information.
To conclude, the key is open communication. Explain your concerns about how excessive use of the phone could impact her work as you set clear rules.
However, assure her you're not trying to cut her off from her property and connection to loved ones, but encouraging responsible usage.