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With almost three decades of experience in the employment agency industry, Ms. K Jayaprema has accumulated a wealth of knowledge that includes the practical management of MDWs, MOM regulations and a lot more. Let her share valuable insights that can help you.
Sometimes, things can get a little tense between you and your migrant domestic worker (MDW).
However, if you approach the situation with an open mind and a willingness to listen, you have a higher chance of making it work.
Disputes could also be about employment terms or your MDW not meeting your expectations for daily chores. In other instances, she could feel that she did not have enough use of her phone or did not like your house rules.
Disputes could also arise from cultural practices.
Instead of letting things fester, sit down and have an open conversation. Be willing to hear her out and let her explain her point of view, and be prepared to explain your side of the story calmly.
Remember, your relationship with your helper could affect your mental well-being, and hers.
Maintaining a harmonious relationship means that you do not have to deal with unnecessary tension with her and you can better focus on other aspects of your life without distraction. Having rapport with her also reduces her stress, so she can better focus on household tasks.
What if this doesn’t work?
If you two still can’t seem to resolve things, approach your employment agency (EA), if you’re using one. Your EA will know what your initial agreement was and can explain how circumstances have changed. Don’t start with emotional accusations but explain what the challenges are so that your EA can guide you towards a resolution as best as it can.
Should you need additional help, you or your MDW can approach organisations like the Association of Employment Agencies (Singapore) or the Centre for Domestic Employees.
However, try making the preservation of the employer-employee relationship the goal, and only consider terminating her employment as the last resort.
A little effort and understanding from both sides can go a long way.