A platform operator provides platform services and exercises management control over one or more platform workers. A platform operator can be an individual or an entity.
A platform operator:
- Provides either ride-hail or delivery service
- Exercises management control over one or more platform workers
- Can be an individual or an entity such as a sole proprietorship, a corporate body, an unincorporated association, or a partnership
What is management control
A platform operator exercises management control over platform workers if it meets both criteria below:
- Uses data from platform workers and service users in an automated manner to make any of the following decisions:
- Whether platform workers can provide ride-hail or delivery service
- What tasks platform workers may perform
- How much to pay platform workers for each task
- Imposes any of the following requirements, prohibitions or restrictions on platform workers that is not required by law:
- Requires platform workers to follow rules, guidelines or standards when performing a task, such as when the service is to be provided, how the service is to be provided, and quality of service
- Prevents or restricts platform workers from negotiating with service users on the service fees
- Prevents or restricts platform workers from establishing their own clientele base
- Prevents or restricts platform workers from choosing their hours of work, or the number of tasks performed
- Offers incentives or imposes penalties relating to platform workers' performance of tasks
You are responsible for assessing if you are a platform operator.
As a platform operator, from 1 January 2025, you must: